Privacy Policy

What this policy covers

This policy explains how New World Support Services (NWSS) manages personal information collected through this website, enquiries, referrals and our service relationships.

Information we collect and hold

Depending on how you interact with NWSS, we may collect and hold information such as your name, contact details, organisation and role, referral information, NDIS-related service or funding information, communication records, feedback or complaint information, and information needed to provide Behaviour Support services.

Where it is necessary for Behaviour Support services, this may include sensitive information such as disability, health, behavioural or other clinical information. The public website forms are intentionally limited and should not be used to send detailed clinical records, incident reports, medication charts or Behaviour Support documents.

How we collect information

We may collect information directly from you through this website, by phone, email or other communication channels. We may also receive information from an authorised referrer, nominee, family member, support coordinator, provider or other person involved in a participant’s supports where appropriate consent, authority or another lawful basis applies.

Why we use information

NWSS uses personal information to respond to enquiries, assess and manage referrals, establish and deliver services, communicate with participants and relevant support networks, manage feedback and complaints, maintain service and business records, and meet legal, regulatory and professional obligations.

How information is held and protected

Information may be held in electronic business systems and services used by NWSS. We use access controls and other reasonable safeguards appropriate to the information being handled. Access is limited to people who require the information for an authorised purpose.

Disclosure

NWSS may disclose personal information where this is authorised or required for service delivery, with appropriate consent or authority, to service providers that support our business systems, or where disclosure is required or permitted by law. We do not sell personal information.

Overseas processing and third-party services

Some technology, communication and social-media services used by NWSS may process information outside Australia. The locations can vary depending on the provider and service. If you choose to communicate with NWSS through Facebook, Instagram, LinkedIn or WhatsApp, those platforms also handle information under their own privacy terms. Please do not send sensitive participant records through social media or WhatsApp.

Access and correction

You may ask to access personal information NWSS holds about you or request that inaccurate information be corrected. Contact support@newworlds.com.au or call 1300 459 043. We may need to verify your identity before providing access or making a change.

Privacy concerns and complaints

If you believe NWSS has mishandled your personal information, contact us using the details above and explain the concern. We will review the matter and respond. If the matter is not resolved, you may be able to make a privacy complaint to the Office of the Australian Information Commissioner (OAIC) ↗.

Website information, cookies and analytics

The website uses technical services needed to operate and protect the site. NWSS does not currently use optional advertising or behavioural-tracking tools on this website. If analytics, additional cookies or other tracking services are introduced, this policy will be updated to explain their use.

Changes to this policy

We may update this policy when our information-handling practices or legal requirements change.

Last reviewed: 11 September 2026.