1300 459 043
support@newworlds.com.au
Feedback & Complaints
Tell us about your experience
You can give feedback, raise a concern or make a complaint about NWSS services. You can also contact the NDIS Quality and Safeguards Commission independently.
Raise feedback or a complaint with NWSS
You can give feedback, raise a concern or make a complaint by phone or email. A participant can have a family member, advocate or other support person assist them.
You may ask for your complaint to be handled confidentially or without identifying you. Providing limited information may affect our ability to investigate or update you about the outcome.
Making a complaint will not affect your right to be treated fairly or to receive safe and respectful support.
1300 459 043
support@newworlds.com.au
What happens after you contact us
NWSS will acknowledge the concern, consider the information provided and work with the person affected to understand what has happened and what action may be appropriate. We will keep the complainant or affected participant informed where contact details are available and it is appropriate to do so.
NDIS Quality and Safeguards Commission
You do not have to raise a complaint with NWSS first if you would prefer to contact the NDIS Commission directly. The Commission accepts complaints about the quality or safety of NDIS supports and services.
Phone: 1800 035 544
You may also ask a family member, friend or independent advocate to support you.
NDIS Commission complaints