Privacy Policies

New World Support Services is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

What Personal Information We Collect

We may collect the following types of personal information:

  • Name, address, phone number, and email address

  • NDIS number and participant plan details (if applicable)

  • Health or medical information (with consent)

  • Emergency contact details

  • Employment details (if submitting a job application)

  • Website usage data via cookies or analytics tools

How We Collect Your Information

We collect your information through:

  • Online forms (e.g., referral forms, contact forms, job applications)

  • Email or phone communication

  • Intake meetings and service agreements

  • From third parties with your consent (e.g., support coordinators, plan managers)

Why We Collect Personal Information

We collect this information in order to:

  • Provide NDIS services tailored to your needs

  • Process referrals and support requests

  • Communicate with participants, families, and providers

  • Maintain accurate service records

  • Improve our website and services

  • Comply with legal and NDIS reporting obligations

Disclosure of Personal Information

We may disclose your personal information to:

  • Our staff, contractors, and allied health professionals involved in your care

  • Plan managers, support coordinators, or service partners (with consent)

  • Government agencies or regulatory bodies (if legally required)

  • Third-party IT providers (for secure data storage)

We will never sell or rent your personal information.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Your data is stored securely via encrypted systems and only accessible by authorised staff.

Accessing and Updating Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

To make a request, please contact us at:

📧 support@neworlds.com.au
📞 1300 522 193