FAQs

Frequently Asked Questions

💬 General Questions

Q1. What services do you offer under the NDIS?

We provide Support Coordination, Core Support, Community Participation, Supported Independent Living (SIL), Respite/Short-Term Accommodation, Community Nursing Care, and High Needs Special Care, including stoma care and enteral feeding.

Yes. We are fully registered with the NDIS and meet all quality and safeguarding standards set by the NDIS Quality and Safeguards Commission.

Anyone with an active NDIS plan can access our services. We work with children, adolescents, and adults with a range of disabilities and support needs.

We operate throughout Queensland, including Brisbane, Logan, Ipswich, Gold Coast, Sunshine Coast, Toowoomba, and select regional communities.

Yes, we welcome participants from all backgrounds and aim to match you with support workers who respect your culture, language, religion, and preferences.

🏠 Support Delivery & Accommodation

Q6. What is the difference between Respite and Supported Independent Living (SIL)?

Respite is short-term care away from home, giving carers a break. SIL is long-term, structured support to help participants live as independently as possible in a shared or individual setting.

Yes. We offer 24/7 support including active overnight shifts, passive overnight monitoring, and sleepover arrangements in both respite and SIL settings.

We provide personal care, medication support, meal preparation, transport, social engagement, household tasks, and help building daily living skills.

Yes, in most cases. We’re flexible and will work with you to tailor supports based on your needs and NDIS plan.

🧑‍⚕️ High Needs & Community Nursing

Q10. What types of high-intensity supports do you offer?

We support enteral feeding (NG/PEG), severe dysphagia, stoma care, complex toileting, two-person transfers, and behaviour support implementation, in line with NDIS guidelines.

Our staff complete NDIS high-intensity skills training modules and receive ongoing competency supervision for tasks like enteral feeding and stoma management.

Our nurses can assist with wound care, catheter management, health assessments, continence support, medication administration, and more.

Yes. If your NDIS plan includes ‘Community Nursing Care’ or ‘Health Supports,’ we can provide qualified nursing services to meet those needs.

📋 Getting Started with Us

Q14. How do I make a referral to your organisation?

Simply visit our “Make a Referral” page, fill in the form, or email us at support@newworlds.com.au. We also accept referrals from support coordinators and health professionals.

We aim to contact you within 24–48 hours after receiving your referral. Depending on your needs, we can begin support within a few days.

Yes. We tailor your support based on your goals, funding, and preferences. You can access one or multiple services depending on your plan.

Absolutely. Our Support Coordinators are trained to help you understand and implement your NDIS plan effectively, ensuring you get the most from your funding.

💵 Billing, Funding & Support

Q18. How are your services funded under the NDIS?

Our services are covered under various NDIS support categories such as Core Supports, Capacity Building (Support Coordination), and Health-related supports.

We’ll work with you to explore plan reviews or alternatives. We can also liaise with your Support Coordinator or LAC to seek additional funding if necessary.

We follow the NDIS Pricing Arrangements. If a cancellation occurs with less than 24 hours’ notice, cancellation fees may apply.

Yes. You can pause or end your services by contacting us with notice, as outlined in your service agreement.

🛡️ Safety, Quality & Feedback

Q22. Are your staff screened and insured?

Yes. All staff hold NDIS Worker Screening, current First Aid & CPR certificates, and are insured under our organisation’s public liability and professional indemnity policies.

You can submit feedback via our website, email us at support@newworlds.com.au, or call our office directly. We treat all concerns seriously and confidentially.

Your satisfaction is our priority. If you’re not happy with a service or support worker, we’ll work with you to resolve the issue or arrange a better fit.

Yes, we respect your privacy. Anonymous feedback is welcome, and we’ll still take it seriously to improve our services.

Alternatively, you can download our Frequently Asked Questions and Answers by clicking on the button: 

Download FAQs (PDF)

Still Have Questions? Contact Us

Contact Us:

New World Support Services

Spring Mountain

Queensland 4300

Australia

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